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Frequently Asked Questions (FAQs)

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​​​What is Woodridge Retail Group (WRG)?
 

Woodridge Retail Group (WRG) is a boutique CPG brokerage firm that partners with select brands to drive growth through tailored retail representation, retail deduction recovery, and a full-service studio. Unlike larger firms, WRG limits the number of clients they work with to ensure a highly personalized approach. By treating each brand as if it were its own, WRG provides dedicated attention and customized strategies that lead to long-term retail success.
 

  • What industries does WRG specialize in?
    WRG specializes in the Consumer Packaged Goods (CPG) industry. It is an expert in working with brands across multiple retail categories, including food and beverages, health and wellness, sports and outdoor products, and sustainable goods. It also has experience working with private-label brands.

     

  • What sets WRG apart from other CPG brokers?
    WRG distinguishes itself by offering a truly personalized, hands-on approach. By intentionally limiting the number of clients, WRG provides each brand with focused attention, builds tailored strategies, and treats every brand like its own. Additionally, WRG’s expertise in retail deduction recovery and e-commerce content helps brands navigate the complexities of the retail landscape, prevent chargebacks, and optimize their online presence.

     

  • Where is WRG located?
    Woodridge Retail Group is based in Bentonville, Arkansas, a key hub for retail innovation and close to the Home Offices (headquarters) of major retailers like Walmart and Sam's Club.

     

  • How long has WRG been in business?
    WRG was founded in 2020. The team leverages decades of experience in retail, business development, and CPG strategy to help brands succeed in competitive markets.

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Our Services
 

  • What services does WRG offer?

  • Can WRG help with retail deductions and chargebacks?
    Yes, WRG's deduction recovery services, powered by HRG, help brands manage and recover retail deductions and chargebacks. With their expert knowledge of retail compliance and financial processes, WRG works closely with clients to resolve deduction issues and minimize the economic impact of chargebacks. Their goal is to recover as much of the lost revenue as possible, allowing brands to focus on growing their business.
     

  • What does WRG's retail deduction recovery service include?
    WRG's retail deduction recovery service, powered by HRG, is comprehensive and includes the following:

    • In-depth Audit of Deductions: WRG thoroughly analyzes all deductions to identify improper or excessive chargebacks.

    • Dispute and Recovery Management: WRG handles the dispute process with retailers, using their expertise to recover funds incorrectly deducted.

    • Ongoing Monitoring: WRG provides ongoing monitoring and tracking of deduction patterns, helping clients avoid future deductions and improving compliance.

    • Tailored Reporting: Clients receive detailed, customized reports showing the status of each deduction and recovery effort, ensuring full transparency.


By leveraging their expertise, WRG helps clients reduce losses, streamline their financial processes, and increase profitability.
 

  • What is WRG's approach to growing brands?

    • We listen.

    • Every brand has a unique story, place in its journey, and identity closely aligned with the intended shopper. 

    • We place products in retailers ideally suited to connect with the brand’s unique shoppers.
       

  • Does WRG offer product photography services?
    Our full-service studio offers white background and lifestyle photography for CPG brands.
     

  • Do you offer specialized pricing for product photography?
    WRG offers bulk discounts, and preferred pricing is extended to repeat clients.

 

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Clients & Industries
 

  • What kinds of brands does WRG work with?
    Woodridge Retail Group (WRG) works with a wide range of brands, from established, well-known consumer packaged goods (CPG) companies to small and emerging brands. They partner with brands looking to grow their presence in major retail channels, offering personalized services to help them succeed in a competitive market. WRG focuses on building long-term relationships with brands that align with their values and growth strategies.
     

  • Can WRG help small or emerging brands?
    Yes, WRG is experienced in helping small and emerging brands scale their retail presence. They understand the unique challenges of newer brands and provide tailored solutions to help them navigate retail environments. WRG offers hands-on support, ensuring smaller brands receive the same high level of attention and strategic guidance as more prominent, established brands. This includes everything from retail strategy and representation to eCommerce optimization and deduction recovery.
     

  • Does WRG specialize in any particular retail categories (e.g., food and beverage, health and wellness)?
    WRG specializes primarily in the Consumer Packaged Goods (CPG) industry, working across various retail categories, including food and beverages, health and wellness, and sports and outdoor products. Additionally, they have experience working with sustainable and private label brands, particularly in categories such as sports equipment, orthopedic supports, and other fast-growing sectors.
     

  • What retailers does WRG work with?
    WRG works with major U.S. retailers, including national chains and regional players. Some retailers they partner with include Walmart, Sam’s Club, Publix, CVS, and Kroger. WRG’s deep understanding of these retail environments allows them to help brands successfully navigate the complexities of working with large retail organizations, ensuring products are strategically placed and positioned for success.

 

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Working with WRG
 

  • How do I get started with WRG?
    Getting started with Woodridge Retail Group (WRG) is simple. You can contact our website or their team directly to schedule an initial consultation. During this consultation, WRG will discuss your brand’s needs, goals, and challenges to determine how their services can help you grow in retail. WRG will then develop a customized plan tailored to your specific objectives.
     

  • What is the onboarding process for new clients?
    The onboarding process at WRG is thorough and designed to ensure a smooth transition. It includes:

  • Initial Consultation: A detailed discussion of your brand’s goals and challenges to develop a personalized strategy.

  • Agreement & Service Plan: WRG outlines the services they will provide and the associated fees. Once agreed upon, a formal contract is signed.

  • Strategy Development: WRG works with your team to develop a comprehensive retail strategy tailored to your brand’s needs.

  • Kickoff Meeting: After the plan is in place, WRG schedules a kickoff meeting to align goals, timelines, and communication expectations, ensuring everyone is on the same page moving forward.
     

  • Does WRG require long-term contracts?
    WRG does not necessarily require long-term contracts. They offer flexible agreements based on each client's needs. While some clients may prefer long-term engagements for ongoing services like retail representation or eCommerce optimization, WRG also offers short-term or project-based agreements for services like deduction recovery or product photography.
     

  • How does WRG handle communication and reporting with clients?
    WRG believes in maintaining clear, consistent communication with their clients. They provide:

  • Regular Updates: WRG informs clients on progress, key insights, and any necessary strategy adjustments.

  • Customized Reports: Clients receive detailed, tailored reports showing the performance of their products, sales metrics, and any ongoing recovery efforts (e.g., deduction recovery).

  • Open Lines of Communication: WRG makes it easy for clients to connect with their team anytime, ensuring questions and concerns are addressed quickly and efficiently. Meetings or check-ins can be scheduled as frequently as needed, depending on the client’s preferences.
     

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Pricing & Fees
 

  • How does WRG determine commission for sales representation?
    WRG determines commission for sales representation based on several factors, including the project's scope, product categories, the brand's size, and the retail channels' complexity. Typically, WRG charges a percentage of the total sales revenue generated from the accounts they manage. This commission structure aligns WRG’s success with the success of their clients, as their earnings are tied directly to the sales they help facilitate.
    The commission rate is negotiated and customized to reflect the client’s unique needs, the level of service required, and the market conditions. WRG aims to create a mutually beneficial agreement that fosters long-term growth for both the brand and WRG.
     

  • Are there additional fees for services like deduction recovery or product photography?
    Yes, WRG offers specialized services, such as retail deduction recovery and product photography, with additional fees. 
     

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Insights & Resources
 

  • Does WRG have a blog with industry insights?
    Yes, WRG maintains a newsroom that offers valuable industry insights. The blog covers various topics relevant to retail, CPG brands, and eCommerce, including best practices for retail deduction recovery, tips for optimizing product placement in major retailers, and strategies for driving growth in the ever-evolving retail landscape. Through their blog, WRG shares expert knowledge and thought leadership to help brands stay informed and make data-driven decisions that boost their success in the market. Learn more.
     

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